Privacy Policy

1. Introduction

Safe Ship Moving Services (“Safe Ship,” “we,” “us,” or “our”) operates the Safe Ship Moving mobile application (the “App”). This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you use the App. By using the App you agree to the practices described in this policy.

The App is designed for Safe Ship customers to track their active move, manage inventory, view their move schedule, and communicate with our support team via live chat. All features are focused on making your relocation as smooth as possible.

2. Information We Collect

We collect only the information necessary to coordinate and manage your move:

3. How We Use Your Information

We use your information exclusively to provide, operate, and support the services you requested. Specifically:

• Move coordination — to track your move status, communicate pickup and delivery updates, and ensure your relocation is completed as scheduled.
• Inventory management — to process and fulfill inventory change requests you submit through the App.
• Customer support — to respond to your questions and resolve issues through live chat and other support channels.
• Authentication — to verify your identity and keep your account secure via OTP-based login.
• Service improvement — to identify and fix technical issues, improve App performance, and enhance the customer experience.
• Legal & compliance — to meet regulatory obligations and respond to lawful requests from authorities when required.

We do not use your information for advertising, profiling, or any purpose unrelated to your move.

4. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise give your personal information to any third party. Your data stays within Safe Ship Moving Services.

The only circumstances in which your information may be shared are:

• Assigned carriers — we share your name, phone number, pickup/delivery addresses, and move details with the licensed motor carrier responsible for transporting your belongings. This sharing is strictly limited to what is necessary to complete your move.
• Service providers — we use trusted technology vendors (e.g., cloud hosting, database infrastructure) to operate the App. These providers process data only on our behalf and are contractually prohibited from using it for any other purpose.
• Legal requirements — we may disclose information if required to do so by law, subpoena, court order, or to protect the rights, property, or safety of Safe Ship, our customers, or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, customer information would be transferred only as part of that transaction and subject to the same privacy protections described here.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard safeguards including:

• All data transmitted between the App and our servers is encrypted via TLS (HTTPS).
• Authentication uses short-lived JWT tokens delivered to your registered phone number, minimizing risk of unauthorized access.
• Tokens are stored in secure, HttpOnly cookies and are never exposed to client-side scripts.
• Access to customer data is restricted to Safe Ship employees who need it to perform their job functions.
• Our infrastructure is hosted on hardened, access-controlled cloud environments.

While we take every reasonable precaution, no method of electronic storage or transmission is 100% secure. If you believe your account has been compromised, please contact us immediately at the address below.

6. Data Retention

We retain your personal information for as long as necessary to provide services, resolve disputes, enforce agreements, and comply with legal obligations. After your move is completed and any applicable retention period has elapsed, your data is securely deleted or anonymized.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of any form of data sale — though we do not sell your data under any circumstances.

To exercise any of these rights, please contact us using the information in Section 10.

8. Children's Privacy

The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Continued use of the App after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us: