Damages & Claims
If You Notice Damage
Important: Claims Are Filed With Your Carrier
Claims are filed directly with the carrier who handled your move, not with Safe Ship. We'll provide you with the carrier's claims contact information and document everything internally to review the carrier's service.
Document the Damage
Take clear photos from multiple angles. Include packaging if relevant.
Submit a ticket below or call us. We'll provide your carrier's claims contact information and document the issue internally.
File Your Claim With the Carrier
Contact your carrier directly using the claims information we provide. Submit all required documentation to them.
Carrier Processes Your Claim
The carrier will review your claim and documentation. Typical processing time is 60-90 days.
Filing a Claim With Your Carrier
Standard Cargo Coverage
All moves include standard cargo liability coverage:
Example: A 50-pound damaged item would be covered for up to $30 (50 lbs × $0.60/lb)
Important Deadlines
Required Documentation:
Proof of Ownership
Receipts, photos, or documentation proving ownership
Item Value
Original purchase price, replacement cost, or current market value
Item Weight
Item weight (for coverage calculation)
Photos of Damage
Clear photos from multiple angles showing damage
How We Support You
We understand damage is stressful. While claims are filed with the carrier, we're here to help connect you with the right information and advocate for quality service.
Carrier Contact Information
We provide your carrier's claims phone number and website
Internal Documentation
We document all issues to review carrier performance
Clear Guidance
Guidance on documentation requirements and next steps
Quick Response
Prompt response to get you the information you need
Have more questions about damages?
Report damage immediately. Include photos if available.
* Required fields. Our support team typically responds within 24 hours.